Moodbox Privacy Policy

Thank you for using the Moodbox speaker and Moodbox controller app. The Moodbox brand, the Moodbox speaker and the Moodbox controller app is owned by iVo Technologies Company Ltd. (“Moodbox”, “we” “our”, “us”). Technical support for the Moodbox controller app is provided by Emos Technologies Inc.

Your privacy is important to us. This Privacy Policy explains how we collect, store, use and disclose your information when you use the Moodbox speaker and the Moodbox controller app provided by iVo Technologies Company Ltd. (the “Services”).

Please take some time to read this Privacy Policy, and make sure you are happy with our use and disclosure of your information.

If you do not agree to any of the provisions of this Privacy Policy, you should not use the Speaker, or the App (the “Services”). If you have any questions or concerns, you can contact us via email

Please note that this Privacy Policy only applies to the Speaker, and the App (the “Services”). When using the Moodbox Platform (the Speaker and the App), you may find links to other websites, apps and services, or tools that enable you to share information with other websites, apps and services or receive information from other websites, apps and services. Moodbox is not responsible for the privacy practices of these other websites, apps and services and we recommend that you review the privacy policies of each of these websites, apps or services before connecting your Moodbox account or sharing any personal data.

Key principles

(a) We are transparent with you about what we do with your information.

(b) You have full control over the data you want to share with us.

(c) We don’t share any personal information you have shared with us with any third party services or companies without your prior approval.

Information we collect about you

·        Essential information: When you register for your Moodbox account you will need to provide your email address and a username, and choose a password.

·        Profile information: You may choose, at your discretion, to provide additional information for your Moodbox profile – for example:

·        your real name

·        the city and country in which you live

·        information about your music taste (for example – what kind of artists or genres of music you listen to)

None of this profile information is mandatory, and any information you do provide may be deleted, edited, changed or amended by you at any time.

·        Information from correspondence: You will provide certain personal data if you contact us by email, use any of the webforms on the Website, or contact us by mail, fax or other offline means.

·        Survey information: If you participate in any survey, you will provide certain personal data as part of your response, unless you respond anonymously.

Information we collect automatically

There is certain information that we collect automatically as the result of your use of the Moodbox Platform. This information includes but is not limited to:

·        the Internet Protocol (IP) address of the device from which you access the Platform (this can sometimes be used to derive the country or city from which you are accessing the Platform)

·        the music you play on the Speaker

·        the time, frequency and duration of your use of the Platform

·        your Speaker device firmware version and your App version

·        the nature of the device from which you are accessing the Platform, for example, whether you are accessing the Platform from the App or speaking directly to the Speaker

·        your location data (derived from your IP address) to provide you with accurate weather information

·        encrypted audio data when you issue voice commands using the App or the Speaker

·        information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message

How we use your information

We use the information that we collect about you for the following purposes:

Use of and interaction with the Platform:

·        To operate and maintain your Moodbox account, and to provide you with access to the Services that you may request from time to time. Your email address and password are used to identify you when you sign into the Platform. Your device-IDs are used to ensure that you are in control of the devices that have access to your account.

·        To provide you with technical support.

·        To respond to you about any comment or enquiry you have submitted.

·        To provide you with music and light scene suggestions based on your music activity, tone of your voice and content of what you say to the Speaker or the App.

·        To provide you a mood report chart on the App based on your music activity, tone of your voice and content of what you say to the Speaker or the App.

·        Your email address will be used to send you service updates and notifications regarding your account, and (if you have elected to receive them using your account preferences) newsletters, marketing messages and certain email notifications.

·        To customize your use of the Platform and/or the content of any email newsletter or other material that we may send to you from time to time.

For other purposes, provided we disclose this to you at the relevant time, and provided that you agree to the proposed use of your personal data.

Sharing of your information

We will not share your information with any third party, except as described in this Privacy Policy. There are circumstances where we may need to share some of the information we collect about you or which you provide to us for the purposes set out above - these circumstances are as follows:

·        With your consent: We will disclose your information if you have explicitly agreed that we may do so. We will make this clear to you at the point at which we collect your information.

·        Service providers: We use certain reputable third parties, some of whom may be located outside of the European Economic Area, to provide us with certain specialized services related to the Platform. These third parties will have access to certain information about you, but only where this is necessary in order for those third parties to provide their services to us. Where we transfer personal data to these third parties, we ask and require these third parties to implement appropriate organizational and technical security measures to protect against unauthorized disclosure of personal data, and only to process personal data in accordance with our instructions and to the extent necessary to provide their services to us.

·        As aggregated data: We may aggregate your personal data with similar data relating to other users of the Platform in order to create statistical information regarding the Platform and its use, which we may then share with third parties or make publicly available. However, none of this information would include any email address or other contact information, or anything that could be used to identify you individually, either online or in real life.

·        If required by law: We will disclose your information if we believe in good faith that we are permitted or required to do so by law, including in response to a court order, subpoena or other legal demand or request.

·        To protect our interests: We may disclose your information if we feel this is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of the Platform.

·        In the context of a business transfer: We may transfer your information to any person or company that acquires all or substantially all of the assets or business of Moodbox, or on a merger of our business, or in the event of our insolvency.

Access to your data

As described above, most of the personal data and other information you provide to us can be accessed and updated on the Moodbox app. If you wish to access, amend or delete any other personal data we hold about you, or if you have any objection to the processing of any personal data that we hold about you, please contact us via email –

If you ask us to delete your account (either via the Settings page or by email), we will do so within a reasonable period of time, but we may need to retain some of your personal data in order to satisfy our legal obligations, or where we have a legitimate reason for doing so.

Data controller

iVo Technologies Company Ltd. is based in Hong Kong SAR, and your personal information is collected, stored, used and shared in accordance with Hong Kong SAR laws. You should be aware that privacy laws in Hong Kong SAR may not be equivalent to the laws in your country, and by using the Platform, you consent to the transfer, storage and processing of your personal data in the Hong Kong SAR in accordance with this Privacy Policy and applicable law.

Changes and updates to this Privacy Policy

We may occasionally update this Privacy Policy, and when we do so, we will also revise the Effective Date set out below. Any changes to our Privacy Policy will always be available here so that Moodbox users are always aware of what information we gather, and how we might use and share that information. Please be sure to check back here from time to time to ensure that you are aware of any changes to this Privacy Policy. Any material changes to this Privacy Policy will be communicated to registered users by a notification to their account and/or by posting a notice of the change on the Website.


If you have questions about this Privacy Policy, want to suggest changes to this Privacy Policy or want to know, what information we store about you, please contact us via email to or write to us at:

iVo Technologies Company Ltd., Rm 3609, 3F, Annex Building, HKUST, Clear Water Bay, New Territories, Hong Kong SAR

Don't want to give us your information?

If you decide that you do not want us to use your information in the manner described in the Privacy Policy, please do not use the Platform. If you have already registered an account, you can write to us at to delete your account.

Last amended: 20 September 2017